Rentals > Practical information

Here are the answers to your most frequently asked questions in order to prepare your holidays in Châtel:

What is included in the holiday rental price?

The price includes the rent, utility costs (heating, water, hot water, electricity) and all taxes except the Tourist Tax. Cleaning on departure (if necessary), bed linen, towels and tea towels are not included

What is the damage deposit used for?

It is a safety deposit against any damage you might have caused. Its amount is 300€ for an apartment, 600€ for a chalet. It must be paid when collecting the keys, by pre-authorisation on your Credit Card or by cheque. The cheque will not be cashed, or the pre-authorisation will not be used, without informing you before. After the apartment or chalet has been checked, we will confirm within ten days that there is no reason to use your deposit, by e-mail in case of a pre-authorisation.

May I take my pet with me?

If you intend to come with a pet please let us know when booking; pets are accepted in most of the apartments without extra charge. The owner is responsible for any necessary cleaning or damage caused by there pet and they must assume any fees involved.

Is it possible to cancel my booking?

Any cancellation must be confirmed to the Agency by registered letter. The amount of deposit will be kept if the cancelation is received more than 28 days before arrival, 50% of the amount will be kept if the cancelation is received between 28 days and 7 days, all the amount will be kept if the cancelation is received less than 7 days before arrival.

In the event of a government or prefectural decision in connection with the Covid-19 outbreak preventing the underwriter of the lease from going to the place of his lease, the contract will be cancelled and the sums paid will be refunded, except for the application fee of 30 euros.

An optional insurance to cover the risk of cancellation is strongly advised and can be underwritten together with the contract, allowing the reimbursement of the deposit or of any other related payment.

How can I confirm my booking?

We will send you a rental contract after having received your down payment amounting to 25% of the rental price. For reservations made less than two weeks before the arrival date, the deposit must be paid by bank transfer or credit card

How can I collect the keys?

Our reception desk at the Agency, which is to be found in the center of Chatel, is open from 9am until 12am and from 2pm until 6pm, 7pm during the winter (except on Sundays). Keys are available from 4pm untill 6pm (7pm during the winter). If you cannot arrive within these opening times, you will have to arrange the payment of the balance and the damage deposit prior to the arrival day; we will then let you know where to collect the keys.

How can I order a final cleaning or rent bed linen?

You can order an additional service, e.g. cleaning, rental of bed linen, ski passes, up to 6 days before arrival. Do not hesitate to contact us for more information.

Is there a checking procedure for the apartment rented?

Your apartment, or chalet, is made available to you with all necessary furniture, equipment and utensils for the allowed number of persons. When moving into the apartment, you must check that it is in good condition and report any fault within 24 hours. The check will be done after your departure. In any case, the repairs of damaged equipment or furniture when it is caused by you, or the final cleaning if you left the apartment in a condition making it necessary, will be charged against your deposit only after we have explained the reason why. The amount of the deposit does not limit the extent of your responsibility.

What to do in the event of a complaint ?

To settle your complaint, firstly, you should send your request in writing to : the agence Cruz, 66 route du Linga, 74390 Châtel. One month later if you have not received an answer, you may contact by email, the service de “Médiation Medicys” this service is free of charge. Réclamation et Médiation - Adresser une réclamation - Medimmoconso or by letter postal (mentioning your email address, telephone number and complaint) 1 Allée du Parc de Mesemena - Bât A - CS 25222 - 44505 LA BAULE CEDEX